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Terms and Conditions:

 

Thank you for choosing Oremus Mercy we are glad to have you as customer, we want to make our terms of use as simple and easy to understand as possible.

 

If in doubt about any thing, please see Legal Notice. 

 

RETURNS 

You are free to return a product for exchange or credit at any-time within 20 days of the date of purchase, with the exception of items that have been engraved or that show neglect, wear or use.

After 10 days we require a 15% restocking fee for any product returned to cover freight and handing fees.

 

WARRANTY

We work very closely with all our suppliers and go to great lengths to carry only the highest quality religious art, every item in our web-site is covered by our No Questions Asked Warranty.

All our products are backed by this 100% warranty against manufacturing defects.

If the product you receive doesn’t make you smile, simply return it for a replacement or credit.

 

SHIPPING

OUR Standard FREE FREIGHT POLICY:

We use USPS, UPS and FEDEX for all our shipping needs. We offer Free Economy Shipping for any size order(s) shipped within the USA including Alaska and Puerto Rico.

Unfortunately orders with addresses outside USA are not eligible for free shipping, however we’ll gladly issue you a credit based on the size of your order, to help offset your freight cost anywhere in the world.

For International shipping rates, and to find out about the amount of your credit, we recommend that you contact us first before placing your next order.

Office Hours Monday through Friday PST 8am to 6pm 

Phone  (661) 695-7015

Fax  (888) 427-1358             

Skype  mr.jtorres   

Email  This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

If you have an order that requires to arrive on specific date, we do have expedited shipping options, but would prefer that you contact us first to make sure wcan meet your dead-lines

Engraved items always require an additional 3 to 5 days for personalization.

 

CANCELLATIONS

Yes you can cancel an order at any time by contacting us, however if your order was already shipped, we cannot refund or cancel your order until it arrives back to our office. (you will be responsible for the cost of shipping outbound-and-inbound plus 15% restocking) Sorry engraved items are never cancelable.

 

CUSTOMER SATISFACTION

We are absolutely very excited that you have chosen Oremus Mercy for your religious art needs, and want to do whatever we can to ensure that you return to our website, it is because of you that we exist and cannot thank you enough for being here right now.  

 

We are listening, if there is anything we can do to improve our service please don’t hesitate to let us know, we’ll love to hear from you Contact Us