You are free to return a product for exchange or credit at any-time within 20 days of the date of purchase, with the exception of items that have been engraved or that show neglect, wear or use.
After 20 days we require a 15% restocking fee for any product returned to cover freight and handing fees.
We work very closely with all our suppliers and go to great lengths to carry only the highest quality religious art, every item in our web-site is covered by our No Questions Asked Warranty.
All our products are backed by this 100% warranty against manufacturing defects.
If the product you receive doesn’t make you smile, simply return it for a replacement or credit.
OUR Standard FREE FREIGHT POLICY:
We use USPS for all our shipping needs. We offer Free Economy Shipping for any size order(s) shipped within the USA including Alaska and Puerto Rico.
Unfortunately orders with addresses outside USA are not eligible for free shipping, however we’ll gladly issue you a credit based on the size of your order, to help offset your freight cost anywhere in the world.
For International shipping rates, and to find out about the amount of your credit, we recommend that you contact us first before placing your next order.
Office Hours Monday through Friday PST 8am to 6pm
Phone (661) 695-7015
Fax (888) 427-1358
If you have an order that requires to arrive on a specific date, we do have expedited shipping options, but would prefer that you contact us first to make sure we can meet your dead-lines.
Engraved items always require an additional 3 to 5 days for personalization.
Yes you can cancel an order at any time by contacting us, however if your order was already shipped, we cannot refund or cancel your order until it arrives back to our office. (you will be responsible for the cost of shipping outbound-and-inbound plus 15% restocking) Sorry engraved items are never cancelable.
We are absolutely very excited that you have chosen Oremus Mercy for your religious art needs, and want to do whatever we can to ensure that you return to our website, it is because of you that we exist and cannot thank you enough for being here right now.
We are listening, if there is anything we can do to improve our service please don’t hesitate to let us know, we’ll love to hear from you. Contact Us